When will I receive my order?

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Help Center / Delivery

When will I receive my order?

Last updated on Dec 23, 2025

Your order delivery timeline depends on three key factors: **production time** (for custom parts), **shipping method** (selected at checkout), and **logistics conditions** (e.g., customs clearance, peak seasons). Below is a clear breakdown:

1. Production Time (Custom Parts Only)

Since we specialize in custom CNC machining, 3D printing, and injection molding, production time is added before shipping:

- Standard custom parts: 3–7 business days (simple designs, standard materials).

- Complex/customized parts: 7–15 business days (special materials, precision requirements, large quantities).

- Rush orders: 1–3 business days (available for an additional fee—contact your sales representative to request).

*Note*: Production time starts after your design is confirmed and payment is processed.

2. Shipping Time (After Production)

Shipping time varies by method (all timelines are **business days**, excluding weekends/holidays):

| Shipping Method | Delivery Time | Key Notes |

|-----------------------|---------------------|--------------------------------------------|

| Express (DHL/FedEx) | 3–7 days | Fastest option; door-to-door delivery; ideal for urgent orders. |

| Standard Courier | 7–15 days | Balanced speed and cost; tracking available. |

| Small Packet (Postal) | 15–30 days | Economical for small/low-value orders; slower, especially to remote areas. |

| Sea Freight | 25–45 days | For large/bulk orders; lowest cost but longest transit. |

3. Factors That May Delay Delivery

- **Customs clearance**: International orders may be held for 1–5 days (or longer for high-value/regulated parts) for document verification or duties payment.

- **Peak seasons**: Holidays (e.g., Christmas, Chinese New Year) or logistics surges can add 3–7 days to delivery.

- **Remote destinations**: Delivery to rural/remote areas may take 2–5 extra days (even for express shipping).

4. How to Check Your Exact Delivery Estimate

- **Order details page**: Log in to your account > go to Order List > select your order > view the “Expected Delivery Date” (updated after production is complete).

- **Contact your sales representative**: They can provide a precise timeline based on your order’s production status and shipping method.

- **Track logistics in real time**: Use the tracking number in your order details to monitor the package’s progress (see our guide: *How do I track an order on justway.com?*).

Important Note

If your order is delayed beyond the expected delivery date, contact our After-Sales team immediately—we will investigate and provide compensation if the delay is our responsibility (e.g., production delays, shipping errors).

CNC Machining

Sheet Metal Fabrication

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Help Center

When will I receive my order?

1. Production Time (Custom Parts Only)

2. Shipping Time (After Production)

3. Factors That May Delay Delivery

4. How to Check Your Exact Delivery Estimate