How to get a refund to your credit/debit card?

What is injection molding? What is vacuum casting? What is 3D printing?

Help Center

My Orders

My Account

Balance & Coupons

Delivery

Service & Refunds

Payments

Technical Support

FAQ's

Help Center / Receiving Refunds

How to get a refund to your credit/debit card?

Last updated on Dec 22, 2025

Refunds for credit/debit card payments will be credited back to the **same card used for the original order**—no additional card information is required. Here’s a clear breakdown of the process and key details:

Refund Processing & Timeline

- **Refund disbursement**: Once your refund is approved (marked as “Complete” in your order details), we will initiate the transfer to your card-issuing bank immediately.

- **Standard processing time**: It typically takes 7–15 business days for the funds to appear in your account.

- **Factors affecting timing**: The exact arrival time depends on three parties: your card-issuing bank, the acquiring bank (processing the transaction), and our team processing workflow. Some banks may take longer to reflect the refund due to internal processing rules.

How to Check Refund Status

- Track the latest progress via our website: Go to “My Orders” > select the relevant order > view the “Refund Status” section (updates in real time).

- You can also monitor your card’s transaction history for incoming credits (refunds are often labeled with your order number for easy identification).

What to Do If the Refund Doesn’t Arrive

If the refund status is marked “Complete” but you haven’t received the funds after 15 business days:

1. First, confirm with your card-issuing bank—some banks hold refunds temporarily or list them separately from regular transactions.

2. If the bank confirms no record of the refund, contact our Customer Service Team with the following details:

- Your order number

- Date the refund was marked “Complete”

3. Our team will provide a refund transaction receipt and assist in tracing the payment with the processing banks.

Important Note

Refunds cannot be transferred to a different card or payment method—they must be credited to the original card used for purchase (this is a standard security measure for card payments).

CNC Machining

Sheet Metal Fabrication

3D Printing

Injection Molding

Vacuum Casting

Help Center

How to get a refund to your credit/debit card?

Refund Processing & Timeline

How to Check Refund Status

What to Do If the Refund Doesn’t Arrive

Important Note