Why Was the Wrong Amount Deducted from My Account?

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Why Was the Wrong Amount Deducted from My Account?

Last updated on Dec 29, 2025

Justway.com strictly charges only the **exact amount displayed on your order confirmation page**—we never collect additional fees or hidden charges. If you notice a discrepancy between the deducted amount and the order total, the difference is almost always caused by external factors (not Justway’s charging practices). Below is a detailed breakdown of potential reasons and next steps:

Common Reasons for Deduction Discrepancies

1. Real-Time Exchange Rate Fluctuations

- When paying in a currency different from your card’s native currency (e.g., order paid in EUR but your card is denominated in USD), the final deduction amount is based on the **real-time exchange rate at the time of transaction processing**—not the rate shown when you placed the order.

- Exchange rates fluctuate constantly due to international market changes. Even a small 1–2% shift can result in a slight difference between the estimated and actual deducted amount.

2. Bank-Issued Service Fees or Transaction Fees

- Most banks and card issuers charge a **cross-border transaction fee** (typically 1–3% of the order amount) for international payments (e.g., paying a China-based merchant like Justway from overseas).

- Some banks also add a separate “service fee” for currency conversion or international card usage. These fees are deducted directly by your bank, not Justway—we never receive or control these funds.

3. Multiple Currency Conversions (Double Conversion Fees)

- If your card only supports one currency (e.g., USD) but you paid in another supported currency (e.g., EUR, GBP), two conversions may occur:

1. From the payment currency (EUR) to your card’s native currency (USD) for processing.

2. Your bank may convert again (e.g., from USD to your local currency, if different) before posting the charge to your account.

- Each conversion step may incur a separate fee, leading to a higher total deduction than expected.

**Example**: Your card supports only USD, but you paid a €100 order (Justway’s supported currency). The payment gateway converts EUR to USD first (with a small fee), then your bank converts USD to your local currency (e.g., AUD) with an additional fee—resulting in a total deduction higher than the original €100.

What to Do Next

Step 1: Verify the Deduction Details with Your Bank

Contact your bank or card issuer and ask for a **detailed transaction breakdown** (including all fees and exchange rates used). Request clarification on:

- The exchange rate applied to the transaction.

- Any cross-border fees, currency conversion fees, or service fees charged.

- Whether multiple conversions were performed (and their respective costs).

Nearly all discrepancies are resolved by confirming these bank-imposed charges.

Step 2: Cross-Check with Your Justway Order

Log in to your Justway account and review the **order confirmation page** (or order history) to confirm the original charged amount. Ensure you’re comparing the correct order (avoid mixing up multiple orders or pending transactions).

Step 3: Contact Justway Support If Issues Persist

If your bank confirms no fees/exchange rate differences explain the discrepancy, or if you believe the charge was made in error by Justway, send an email to service@justway.com with:

- Your Justway order number.

- A screenshot of your bank statement showing the deducted amount and transaction details.

- The bank’s breakdown of fees/exchange rates (if provided).

Our finance team will cross-verify the transaction with our payment gateway and respond within 3 business days.

Key Reminder

Justway has no control over bank fees, exchange rates, or currency conversion rules—these are set entirely by your financial institution. To avoid unexpected deductions:

- Contact your bank in advance to confirm their cross-border and currency conversion fee rates.

- If possible, pay in your card’s native currency (or USD, Justway’s default) to minimize conversion steps.

We strive for full transparency in pricing, and all Justway charges are clearly displayed on the order confirmation page. If you have further questions about billing, our support team is here to assist!

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Help Center

Why Was the Wrong Amount Deducted from My Account?

Common Reasons for Deduction Discrepancies

What to Do Next

Key Reminder