Wrong quantity of custom parts received. How to proceed?

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Wrong quantity of custom parts received. How to proceed?

Last updated on Dec 22, 2025

If you receive fewer or more custom parts than the quantity specified in your order, follow these steps to resolve the issue promptly:

Method 1: Contact your dedicated sales representative

Reach out to your sales representative via email or platform internal message (Leave message) to report the quantity discrepancy. Clearly state the ordered quantity vs. the actual received quantity (e.g., “Ordered 50 units, received 45 units” or “Ordered 10 sets, received 12 sets”) and include any relevant delivery notes or packing slips as reference.

Method 2: Use the online chat service

Click the online chat button at the bottom right of our website to connect with our customer service team in real time. Explain the quantity issue and request immediate assistance to verify and address the problem.

Method 3: Open a dispute directly from your order list

Navigate to your order list and select the relevant order with the quantity mismatch.

Click the “Open dispute” button on the order details page.

Follow the prompts to submit your dispute, including clear details of the ordered vs. received quantity.

Important Tip

To speed up resolution:

1.Take photos of the delivered parts (counted and grouped if possible) and the packaging slip (which lists the ordered quantity) as evidence.

2.If you received fewer parts, confirm whether the missing items were possibly split into separate shipments (common for large orders) by checking your order logistics details first.

3.If you received extra parts, inform our team immediately to avoid delays in arranging return or compensation.

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Help Center

Wrong quantity of custom parts received. How to proceed?

Method 1: Contact your dedicated sales representative

Method 2: Use the online chat service

Method 3: Open a dispute directly from your order list