Received order after getting a refund. What to do?

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Help Center / Dispute Process

Received order after getting a refund. What to do?

Last updated on Dec 22, 2025

If you receive your custom parts or order after a refund has already been processed (either partial or full), please take the following steps immediately to resolve the issue:

1. Contact our team without delay

Reach out to your dedicated sales representative via email, or contact our After-Sales team directly at service@justway.com. Include the following key details in your message:

- Your order number

2. Follow our team’s guidance

Our team will review your case and provide clear instructions based on the order type and circumstances:

- For low-value or non-urgent custom parts: We may advise you to keep the items (no further action required).

- For high-value custom parts: We will coordinate a cost-effective resolution (e.g., arranging for return shipping at our expense, or adjusting the refund amount to reflect the received goods).

- For international orders: Returning items may be impractical (due to high shipping costs), so we will prioritize a mutually agreeable solution (e.g., partial refund reversal or credit for future orders).

3. Do not dispose of the items

Please retain the delivered parts until our team confirms the final resolution—this ensures we can verify the shipment and avoid misunderstandings.

Important Note

Failure to notify our team of the delivered order after refund may result in delays to future order processing or account adjustments. We aim to resolve such cases within 3 business days of your notification.