How to cancel a dispute?

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Help Center / Dispute Process

How to cancel a dispute?

Last updated on Dec 22, 2025

To cancel an active dispute, please follow the steps below:

For Active (Unresolved) Disputes

1. Sign in to your account and navigate to the **Refunds & Disputes** section.

2. Locate the dispute you wish to cancel (under "Dispute in Progress").

3. Click the **Cancel Dispute** button next to the dispute details.

4. Confirm your cancellation request in the pop-up window—your dispute will be marked as "Cancelled" immediately.

For Resolved/Completed Disputes

Disputes that have been closed (marked as "Resolved," "Approved," or "Rejected") **cannot be cancelled via the platform**. To request clarification or adjustment for a completed dispute:

- Contact your dedicated sales representative via email, or reach out to our After-Sales team at Service@justway.com.

- Include your dispute ID, order number, and a detailed explanation of your request (e.g., "I wish to withdraw my resolved dispute due to a misunderstanding").

Alternative: Cancel via Sales Representative/After-Sales Team

If you are unable to cancel the dispute through the platform (e.g., system error, unresolved technical issues), you can also:

- Contact your sales representative directly (via email or online chat) to request dispute cancellation.

- Our team will process your request manually and update the dispute status within 1 business day.

Important Note

Once a dispute is cancelled, it cannot be reopened for the same issue. If you need to pursue the dispute again, you will need to submit a new request (subject to eligibility rules).

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Sheet Metal Fabrication

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Injection Molding

Vacuum Casting

Help Center

How to cancel a dispute?

For Active (Unresolved) Disputes

For Resolved/Completed Disputes

Alternative: Cancel via Sales Representative/After-Sales Team

Important Note