Can I get a refund via PayPal/wire transfer/Payoneer?

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Help Center / Receiving Refunds

Can I get a refund via PayPal/wire transfer/Payoneer?

Last updated on Dec 22, 2025

Refund methods are **strictly tied to your original payment method**—we prioritize security and compliance, so refunds cannot be arbitrarily switched to PayPal, wire transfer, Payoneer or other alternative methods unless specific conditions are met. Here’s a detailed breakdown:

1. Standard Refund Rules

- If you paid via credit/debit card: Refunds will be credited back to the original card (no PayPal/wire transfer/Payoneer option).

- If you paid via PayPal, Payoneer: Refunds will be sent directly to your PayPal account,Payoneer account (we cannot redirect to a bank wire).

- If you paid via wire transfer (for large/custom orders): Refunds will be returned to the same bank account used for the original transfer.

2. Exceptions for Alternative Refund Methods

We may approve a refund via PayPal/wire transfer **only if**:

- Your original payment method is permanently invalid (e.g., canceled bank account, expired card with no replacement, and you have waited 180 days with no resolution from your card issuer/bank).

- You provide official documentation proving the original payment method is unavailable (e.g., bank closure letter, card issuer confirmation of account termination).

- The refund amount is ≥ $500 (smaller amounts will not be processed via alternative methods due to compliance costs).

3. How to Request an Alternative Refund Method

If you meet the above exceptions:

1. Contact our Customer Service Team at service@justway.com with:

- Your order number and original payment method details.

- Documentation proving your original payment method is invalid.

- Your preferred alternative method details (Payoneer, PayPal email address or wire transfer bank details, including SWIFT code for international transfers).

2. Our team will review your request within 5-10 business days and confirm approval (or denial) via email.

3. If approved, the refund will be processed within 7–10 business days (wire transfers may take longer for international banks).

4. Important Warnings

- Alternative refund methods involve additional verification steps and delays—we recommend resolving issues with your original payment provider first (e.g., contacting your bank to claim refunds for expired cards).

- We are not liable for lost funds due to incorrect PayPal/wire transfer details provided by you—double-check all information before submission.

- Alternative refunds may be subject to processing fees (e.g., international wire transfer fees), which will be deducted from your refund amount.